Returns & Refunds

Every purchase is final once it ships. We can't take back or swap an item because you changed your mind or picked a flavor you ended up not liking, and that holds even for boxes that were never opened.

The one exception is a defect. If an item shows up cracked, leaking or won't power on, email support@bestflavorshop.com within 3 days of delivery and attach your order number plus a photo or short clip of the problem. Once we confirm it, a no-charge replacement is packed into your following order. Defect claims are settled with that replacement rather than a refund.